And as common sense prevails, manual mistakes are bound to happen. A bit of research from hereon will open the doors to eBonding!ĮBonding, also called bridging, makes it possible to exchange data between multiple applications in a way that makes it appear local to all the systems. Once the ticket is resolved, the MSP again manually passes over the information required for the closure of the ticket over to the customer support agent.Īs clearly seen, information is indeed exchanged, but manually. The entire time they are working on the ticket, the customer support agent is unaware of what needs to be communicated to the customer. The MSP then starts working on the ticket. So they pass the ticket information to the MSP. People all over the world use different applications or tools to manage their data for various purposes like service desk, project management, software development etc. In today’s data-driven world, the importance of having consistent, coherent and accessible data cannot be stressed enough. How to eBond 2 ServiceNow Instances Using eBonding Spoke.ServiceNow eBonding Spoke: Introduction.Then see how it’s implemented and also have a brief overview of other players in the eBonding market. This is a guide where we’ll discuss the eBonding Spoke in detail, enlisting its use and benefits, and also have a look at a few of its use cases. Also, if there are 2 ServiceNow instances that need to be synced, then it is logical to discuss the ServiceNow eBonding Spoke. ![]() A lot of ServiceNow users also want to collaborate with other enterprises working as their partners, managed service providers, other ITSM organizations or customers for their day-to-day operations.ĮBonding can help these different applications residing in different organizations interact and exchange information securely. ServiceNow is a popular ITSM platform that helps many companies deliver a world-class IT service management experience.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |